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Terms and conditions

Terms and conditions for HP Partner Terms and Conditions of Purchase online store

1. Definitions
»Seller – marketplace operator
»Buyer – a natural or legal person who has entered into a business relationship with the seller
»Goods – products or services offered online store
»Order – purchase agreement pursuant to which the Bank sold goods

2. Order Order arises from the confirmation of the process of ordering goods online shop or by ordering goods by telephone or e-mail. Buyer sent the seller confirms that he agrees with the terms of the business and shopping online store Terms and conditions are an integral part conducted by orders, ie the purchase contract.

3. Delivery time Delivery times are different for different types of products. The term of delivery or collection of goods will always be communicated to the consumer in the verification order. In general, the term of dispatch within 5 working days after order confirmation. In exceptional cases, when certain goods are out of stock and not available even for manufacturers and importers may be a longer delivery time.

4. Withdrawal from the contract

a) A buyer who buys goods on a commercial basis has the legal right to withdraw from the contract within 7 days of receipt of goods. The buyer has the right within that period the goods to expand and tested in a similar way as usual when buying a classic “brick and mortar” store. Tested is not to begin using the goods and then return it to the seller. For withdrawal within a legal deadline is subject to the following conditions: »Intention to withdraw from the contract shall notify the buyer to the seller as soon as possible in writing by email to [email protected], or by mail to our address, with the goods instructions (if included), copies of invoices, proof of payment and account number for refund »The buyer sends the goods by registered and insured, but not on delivery

b) If the buyer withdraws from the contract and the seller delivers goods which are not used and not damaged or incomplete returns the Purchaser has paid the purchase price within 7 working days of receipt of termination of the contract and delivery of goods to the seller by wire transfer on account of the buyer of the buyer. Seller will return with a valid termination of the contract the buyer the purchase price paid for the goods, including the costs incurred by the buyer in connection with ordering the goods if the buyer with the goods the seller shall submit documentary evidence of the costs incurred by the buyer incurred for the goods ordered. The costs of returning goods shall be borne by the buyer only in the case if the goods fully complied with quality requirements and at the same time was not defective. For products fully compatible with quality requirements shall be considered goods of the same or similar characteristics as those set out in the offer of goods on the sellers website.

c) If the buyer withdraws from the contract within the meaning of section 4a) these general business conditions and the seller delivers goods which are used and damaged or incomplete, the seller is entitled to compensation for the value of repair of the goods and the goods were original condition .

d) If the buyer fails to comply with the obligation referred to in 4) hereof, withdraw from the contract is not valid and effective, and the seller is not obliged to refund the buyer the purchase price and also be entitled to reimbursement of costs associated with sending the goods back to the buyer.

e) Buyer acknowledges that if the goods provided gifts, and if there is a use of the consumers right to cancel the contract, the buyer is required with returned goods to return the gifts. In the event that the buyer retains gift, he will be billed for a gift, according to the valid price list referred to Invoice payment will take place by offsetting it means that the seller return the payment for goods, which will be deducted from the amount for the corresponding gift. Provided the gift buyer can leave if returns only part of the goods, but still qualify for a gift.

f) The buyer can withdraw from the contract in the case of goods made to the specific requirements of the consumer or goods intended for one particular consumer or goods which considering its features can not be returned.

5. Delivery terms

a) Delivery of ordered goods will be implemented as soon as possible, subject to availability of supplies and operational capabilities of the seller. In case of longer delivery times will be the Purchaser of this fact immediately inform.

b) the sampling sites, respectively. shipping of goods is determined by the buyer when ordering goods. For execution of the order shall be deemed acceptance by the buyer. Transport to the delivery address provided by the seller. The shipment of goods always includes a tax receipt (proof of purchase of the goods). c) The buyer is obliged to accept the goods in a place that stated in the order. On the delivery date the seller is obliged to inform the buyer either by email or phone.

6. Transport fees

a) Method of payment the buyer chooses when ordering goods all selected options.

b) In order to calculate postage seller abroad individually, by weight of the consignment and the State to which the shipment is sent. A consignment abroad is necessary to implement a payment in advance on the basis of proforma invoice sent by the seller.

7. Complaints

a) In general, the warranty period for performing the agreement is set at 24 months. The consumer is a person who, in concluding and performing the contract does not act within the scope of his trade or business. Advertising is possible only product purchased and paid by the seller. The application claims the consumer is obliged to deliver (if the nature of the product enables – Occupied product) advertised product clean, mechanically undamaged, in their original packaging, including manuals, invoices or other proof of payment to the seller of the product.

b) The authorization for the guarantee expires, if the error occurred mechanical damage, operation in unsuitable conditions, improper installation, failure to comply with the relevant standards by the consumer or person consumer installation has taken place, or if it has been transferred tampering by anyone other than authorized person. This warranty does not exempt defects caused by natural disasters and mishandling.

c) In the case of complaining consumers it is advised by telephone to notify the seller that the product is failing and how it is manifested. Based on this information, the consumer will recommend next steps in dealing with the complaint. 8. Final Provisions The relations not governed by these general terms and conditions are subject to the relevant provisions of the Civil Code, the Law on Electronic Commerce, the Law on State Control of Internal Market in Consumer Protection Issues, Consumer Protection Act 634/1992 Coll. “As amended legal provisions. Any disputes arising from the failure to meet those conditions are governed by the provisions of the Commercial and Civil Code. The buyer claims that before filling orders familiar with these terms and conditions, and that they fully agree. If you have any information, contact us via e-mail or phone.

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