In this document you will find all the information you need about how we protect your personal data: what data we collect, how we use it, with whom we share it, how you can control the processing, the measures we take to protect your data and the rights you have in relation to the processing.
We respect and comply with all legislation relating to the protection of your personal data when we process it.
What data we collect
We collect the following data about you when providing our services:
When you make a purchase, we ask you for the data necessary to process it. The only mandatory data are those without which we cannot send you the purchase and process your order, such as your name, email address, delivery address, telephone number and the subject of the order itself.
You do not enter any information in our shop that is directly related to the handling of money in your accounts. All currently offered forms of electronic banking (paying for goods over the internet) are done directly on the bank’s website, which only provides us with information about the success or failure of the payment and your name or account number (so that we can identify the payment and reverse it if necessary).
We will never know any other information, such as your login details or your account balance. The only information we store in this context relates to the “remember” function of your card. However, this function is also provided by the bank and only the bank can match your card number with the anonymised data under which your card has been remembered by our system.
Account creation details
If you decide to create a user account with us, we also collect all the data related to this. The only mandatory data is your name and email address, which we use to communicate with you.
News and consumer competitions
If you give us permission to do so, we will also retain your email address for the purpose of sending you information about news, promotions, competitions special offers and weekly newsletters. If you contact us or take part in a survey or consumer competition, we will retain data such as your name, contact details or the message or information you have delivered or communicated to us.
Data collected when you use our services
When you use our services, we also collect data about how you use them. This is information relating to your interactions with our services, such as when you access our site, what you search for on our site, when you create an account, and when you log in to your account.
We also collect information about the devices and computers you use to access our Services, including IP addresses, browser settings, operating system information, or information about your mobile device, information about which website you access us from, the pages you visit, and information from cookies and similar tools.
How personal data is used
We use the information we have collected about you for the following purposes:
To provide services
Based on the information we collect from you, we may deliver our services to you in accordance with our Terms and Conditions, which can be found on our website. We use the data we collect from you when you place an order to process the order or to remind you if you have not completed the order by placing a binding order. We also need this data for our accounting and billing procedures.
We use the data and information we have collected about you when we provide our services to you and when you log in to your account to ensure that your account and the information you have available in it is up to date.
We use your contact details to send you our communications relating to the processing of orders and the provision of our services or to respond to you when you contact us to enquire about the status of an order, to tell us about a new delivery address, for example, or to ask us to otherwise change your details in your order or user account. We also process your contact data as well as your purchase data in the event that you make a complaint about the delivered goods.
If you have given us your consent to do so, we also send you commercial information by email about news and current special offers that may be of interest to you. You can easily unsubscribe from these emails by clicking “Unsubscribe” in the inbox.
Improving and personalizing our services and marketing
We also use the data we hold to improve and personalise our services, as well as for marketing. For example, we use data about your purchase history and the products you have purchased from us to help us recommend other products that may be of interest to you.
We also use information about visits to and movements around our site and its various sections and the products displayed for advertising and marketing purposes, both on our site and on other websites. We also use this information for analytical purposes.
Security and protection of rights
We also use your data to ensure the security of the services we provide, to respond to claims made against us, in proceedings before government and other authorities that control our activities, and to enforce claims made against us.
In accordance with the requirements of data protection legislation, the legal bases for processing your personal data are:
Performance of a contract – in the case of ordering goods and setting up a user account, participation in a consumer competition.
Consent – especially in connection with sending commercial communications about news and current offers or other forms of marketing. Any consent given is voluntary and can be withdrawn at any time, but this does not affect the lawfulness of the processing prior to its withdrawal.
To comply with our legal obligations – when storing data about you and your order in our accounting system or when disclosing data to state and other authorities that supervise our activities or that resolve disputes or execute decisions.
Our legitimate interest – in improving and personalising our services, certain marketing activities, or in relation to security and rights protection as we have set out above. In these cases, we will always carefully consider whether the processing will constitute a disproportionate interference with your rights.
Who we disclose data to
We do not disclose, share, or share your personal data with any other entities, except in the situations described below:
If you request us to do so
We disclose or make available personal information if you request us to do so. We make disclosures when you use the community features of our website to post your review of a book or your comment. We make disclosures to third parties in the case of the delivery service you selected when you placed your order. We currently work with the following companies:
GLS General Logistics Systems Slovakia s.r.o., with registered office at Lieskovská cesta 13, 962 21 Lieskovec, ID No.: 36624942, registered in the Commercial Register of the District Court of Banská Bystrica, Section Sro, Insert No. 9084/S
External processing of your data
Your personal data is held by some of our suppliers who process it for us, on our instructions and in accordance with this document. In doing so, they comply with all necessary security, technical and organisational measures to provide your personal data with the required protection.
Currently these are:
Nora Belíová – Norabel, registered office Dlhá 153/9, 044 31 Kostoľany nad Hornádom, ID No.: 51706946 (online marketing)
MailChimp / The Rocket Science Group LLC, 675 Ponce de Leon Ave NE, Atlanta, GA 30308 USA (sending newsletters)
Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany, Ansbach Registration Office, HRB 6089, VAT Reg. No. DE 812871812 (Web hosting)
Analytical and advertising services
For legal and damage prevention reasons
We may also retain or disclose your information to others to comply with legal obligations, to comply with requests from government and other authorities, to assert our claims or to defend ourselves in proceedings where others assert claims against us.
The categories of third parties to whom we disclose personal data for these reasons include, for example, courts, governmental and other authorities competent to exercise control over our activities, to settle disputes or enforce decisions, or our legal and accounting advisors and auditors.
Protection of your personal data
In accordance with the requirements of applicable legislation, we take all necessary security, technical and organisational measures to protect your personal data. Electronic data is stored in a protected database on a server that is ours or dedicated to us. We protect the database containing personal data from damage, destruction, loss and misuse.
Duration of retention of personal data
We retain personal data relating to your user account for as long as you have an account, as it is necessary for us to be able to operate the account for you. If you do not have an account set up (you did not create a password when you created your order), we will retain your personal data relating to the order you have processed for the necessary period, which is generally five years from the date of delivery.
Where we use your personal data for the purpose of delivering commercial communications to your email address or in other cases where you have given us consent, we will retain that data until you withdraw the relevant consent. However, we must advise you that even if one of the reasons for processing ceases to apply, this may not result in us ceasing to retain your personal data. Indeed, we may, and sometimes must, process this personal data for another purpose with a different legal basis.
You have a number of rights as a result of us processing your personal data. If you exercise any of the rights set out below, we will inform you of the processing of your request within 30 days of the date of receipt of your request by us. In justified cases, we may extend the above period to 60 days, which we will inform you of.
How to exercise your rights
You can exercise your rights by sending an email or written request to our contact details below. Please include your first name, last name, email address or permanent address in your request. If you do not provide us with this information, we will not be able to comply with your request. We require this information from you in order to verify your identity and not to provide your personal data to an unauthorised person.
Right of access to data
You have the right to obtain confirmation from us as to whether personal data is being processed about you and, if we are processing your personal data, we will provide you with information about what data we are processing about you, for what purpose, to whom your personal data has been disclosed, whether it has been transferred to a third country and how long we will keep your personal data.
Right to rectification
If you believe that our company is processing incorrect personal data about you, you can ask us to correct it. We care about processing the right personal data about you, so be sure to exercise this right whenever, for example, you move house or any of your personal data that is important to your relationship with us changes.
Right to erasure (right to be forgotten)
You have the right to erasure of the personal data we process about you if the following conditions are met and no legal exceptions apply:
the data are no longer necessary for the purposes for which they were collected
you withdraw your consent to the processing of your personal data and there is no other legal basis for processing it
you object on the basis of your particular situation to the processing of your personal data processed on the basis of legitimate interest and the legitimate grounds for processing do not prevail or you object to processing for direct marketing purposes
the personal data have been unlawfully processed.
Should your personal data be disclosed and you exercise your right to erasure with us, we will also erase such disclosed personal data. At the same time, we will inform other recipients of your personal data that you have exercised your right to erasure and should therefore erase all references to your personal data, if technically feasible in view of the available technology and the costs of carrying out these measures.
In the event that you cancel your account with us, we will proceed to delete the data where this is possible and to cancel the account within 10 days. However, due to technical reasons (e.g. data backup), it may happen that some data will be deleted after a longer period of time, which should not exceed 60 days.
Right to restriction of processing
You also have the right to ask us to temporarily restrict processing in the following cases:
if you believe that we are processing inaccurate personal data about you, until such time as the accuracy of that personal data has been verified
the processing of your personal data is unlawful and you decide to request a restriction on the processing of your personal data instead of erasure
we no longer need the personal data for the purposes of the processing, but it is necessary for your own purposes of establishing, exercising or defending your legal claims
if you object to the processing of your personal data, pending verification that the legitimate grounds for processing your personal data outweigh your legitimate interests
Right to data portability
You have the right to obtain the personal data that we process about you on the basis of consent and/or contract and that we process by automated means, in a structured, commonly used and machine-readable format. You may also transfer this data to another person, therefore, if technically possible, we will transfer your personal data directly to the controller of your choice at your request.
Right to object
You have the right to object on grounds relating to your particular situation to the processing of your personal data which is carried out on the basis of our legitimate interest, including the right to object to profiling based on our legitimate interest.
You also always have the right to object to the processing of your personal data if it is processed for direct marketing purposes.
Lodging a complaint
If you believe that the processing of your personal data by our company is in breach of applicable data protection legislation, you have the right to lodge a complaint with our main supervisory authority, the Office for Personal Data Protection of the Slovak Republic. If you live in the Czech Republic, you also have the right to lodge a complaint with the local supervisory authority – the Office for Personal Data Protection.
The controller for the processing of your personal data is:
ANI Slovakia s. r. o.,
Priemyselná 8, 071 01 Michalovce
ICKO: 50 885 618
The company is registered in the Commercial Register of the District Court Košice I, Section Sro, Insert No. 41530/V.
If you have any questions about this document or the use of your personal data, or if you wish to exercise your rights described in this document, you may contact us by e-mail at [email protected] or in writing at the address of our company.